A nurse is caring for a client who speaks a language different from the healthcare team. Which action by the nurse best ensures effective communication with the client?
A nurse is caring for a client who speaks a language different from the healthcare team. Which action by the nurse best ensures effective communication with the client?
A. Using family members as interpreters.
[2%]
B. Utilizing a professional interpreter provided by the healthcare facility.
[96%]
C. Attempting to communicate using basic words and gestures.
[2%]
D. Referring the client to a language class for healthcare professionals.
[0%]
Statistics
Subject/Lesson
Subject
Leadership & Management
Lesson
Ethical/Legal
Client Need
Test Plan
Management of Care
Related Topic
Advocacy
Item Type
Item Type
Application
Explanation
Choice B is correct. Utilizing a professional interpreter provided by the healthcare facility ensures accurate and confidential communication between the healthcare team and the client. Professional interpreters are trained to accurately convey medical information, maintain impartiality, and respect client privacy and cultural sensitivities. This approach promotes effective communication, enhances client understanding, and upholds ethical standards of care.
Choice A is incorrect. Using family members as interpreters may seem convenient, but it can lead to miscommunication and breaches of confidentiality. Family members may not have adequate language proficiency or medical knowledge, and they may filter or alter information. This can compromise the accuracy and effectiveness of communication, potentially jeopardizing client safety and understanding.
Choice C is incorrect. While attempting to communicate using basic words and gestures may be well-intentioned, it is often insufficient for conveying complex medical information accurately. This approach may lead to misunderstandings, incomplete information exchange, and inadequate client comprehension.
Choice D is incorrect. Referring the client to a language class for healthcare professionals is not an appropriate immediate action for ensuring effective communication. While language proficiency is valuable for healthcare providers, addressing the immediate need for communication with the client requires a more immediate solution.
Related Videos
2 Key Topics
Interpreters
13.8 Communication & Language Access
Additional Info
✓ Ensure privacy and confidentiality when using interpreters or discussing sensitive medical information. Professional interpreters adhere to strict confidentiality standards, but nurses should also maintain discretion and sensitivity during client interactions to protect privacy rights.
✓ Nurses should be culturally sensitive and respectful of the client's cultural background and beliefs. Cultural competence enhances communication and fosters trust between the nurse and the client. Understanding cultural norms, values, and communication styles can help nurses tailor their approach to meet the client's needs.
✓ Nurses should accurately document communication with clients who require language assistance. Documenting the use of interpreters, the client's preferred language, and any communication barriers ensures continuity of care and promotes legal and ethical compliance.
