The nurse is caring for a client who is becoming verbally aggressive.
Which de-escalation technique should the nurse implement?
The nurse is caring for a client who is becoming verbally aggressive.
Which de-escalation technique should the nurse implement?
A. Use a loud, clear tone of voice
[19%]
B. Offer the client several clear options
[65%]
C. Wait until the client becomes physically aggressive before responding
[3%]
D. Use therapeutic touch to convey caring
[13%]
Statistics
Subject/Lesson
Subject
Mental Health
Lesson
Mental Health
Client Need
Test Plan
Psychosocial Integrity
Related Topic
Crisis Intervention
Item Type
Item Type
Application
Explanation
Choice B is correct. Providing clear, respectful choices helps redirect aggression, supports autonomy, and fosters a sense of control, which can defuse escalating behavior.
Choice A is incorrect. A loud tone may be perceived as confrontational and can escalate aggression rather than de-escalate it. The nurse should respond using a calm, clear tone of voice.
Choice C is incorrect. Waiting for physical aggression before intervening places both the client and staff at increased risk. Early intervention is key in de-escalation.
Choice D is incorrect. Physical contact should be avoided during escalation, as it may be misinterpreted and lead to further agitation or unsafe behavior.
Related Videos
2 Key Topics
Therapeutic communication
13.3 Therapeutic Communication & Environment
Additional Info
