The nurse manager regularly performs chart audits and room inspections in the unit. They tell the staff to address the unit’s deficiencies during a meeting.
Which concept of management is the nurse manager displaying?
The nurse manager regularly performs chart audits and room inspections in the unit. They tell the staff to address the unit’s deficiencies during a meeting.
Which concept of management is the nurse manager displaying?
A. Benchmarking
[7%]
B. Continuous Quality Improvement
[59%]
C. Performance Improvement
[12%]
D. Quality Management
[22%]
Statistics
Subject/Lesson
Subject
Leadership & Management
Lesson
Management Concepts
Client Need
Test Plan
Management of Care
Related Topic
Concepts of Management
Item Type
Item Type
Knowledge/Comprehension
Explanation
Choice B is correct. Continuous quality improvement continually assesses and evaluates the effectiveness of client care.
Choice A is incorrect. In Benchmarking, the nurse manager compares best practices from top hospitals to their unit and adapts the best unit’s methods to improve unit performance.
Choice C is incorrect. This establishes a system of formal evaluation for job performance and recommends ways to improve performance as well as promote professional growth.
Choice D is incorrect. Quality management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence. This includes the determination of a quality policy, creating and implementing quality planning and assurance, as well as quality control/improvement.
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2 Key Topics
Performance Improvement & Evaluations
15.4 Leadership & Healthcare Management
Additional Info
✓ When addressing deficiencies, the nurse manager should consider cultural competence. Differences in cultural backgrounds among staff or clients might influence how policies are perceived or implemented.
✓ Addressing deficiencies should not come at the cost of staff well-being. The nurse manager should be mindful of signs of burnout or stress among the nursing staff, especially if the quality improvement process adds to their workload.
✓ Implementing changes based on the audits requires effective change management strategies.
